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• How long has Healthgoods been in business?
• How do I know Healthgoods is a trustworthy and reputable company?
• What is your return policy?
• How Long before you ship my order?
• How much do you charge for shipping?
• Do you provide International shipping of orders?
• Is the information I send you when placing an order secure?
• How will my personal and confidential information be used?
• Do you use cookies?
• How do I place an order at Healthgoods.com?
• How do I change the default Quantity of "1" for products if I want to purchase more than one?
• Do you have a catalog of products you sell?
• Why don't you sell the types of health products that are seen in the TV Infomercials and offered through Multi-Level Marketing programs?
• Why don't you offer free shipping on all your products?
• Are there any sales taxes on my order?
• What are the payment methods you accept?
• How do I adjust my order before submitting it?
• How do I know if you received my order?
• What if I need more information on a specific product?
• What if I have some general questions and need to contact Healthgoods? 

Q. How long has Healthgoods been in business?

A. We have been online merchants since 1998. In the age when internet retailers come and go, Healthgoods has continued to grow and expand.

Q. How do I know Healthgoods is a trustworthy and reputable company?

A. Healthgoods has been on the internet providing customers with high quality, healthy and environmentally conscious products since 1998. We are members of the online Better Business Bureau and we are members of the Co-Op America Green Business Network. We also take many steps to protect customer Privacy and insure complete ordering Security.

 

Q. What is your return policy?

A. You may return your Item within 30 days of receiving it for a full refund or merchandise exchange. Customers must call or email for a Return Authorization prior to sending any merchandise back to Healthgoods. See Returns for details.

 

Q. How long before you ship my order?

A. In stock items are shipped within 24 hours of receiving your complete order information. Out of stock items are usually shipped in 5-10 business days. Checks and money orders require a 10 day hold period until funds are cleared before shipment of your order. See Shipping for details.

 

Q. How much do you charge for shipping?

A. Our shipping charges are as follows for the contiguous United States. Other charges apply for Alaska, Hawaii, Canada and other International orders. See Shipping for details. Premium Shipping (2nd day air) is available on orders under 10 pounds, large and heavy items will carry additional charges for Premium Shipping if requested. If additional charges are required for Premium Shipping, you will be notified of these charges for your approval prior to processing your order.

Q. Do you provide International shipping of orders?

A. We ship in the United States, Canada, Puerto Rico, the US Virgin Islands and to US Military locations. Shipments outside the contiguous United States such as Alaska, Hawaii, Puerto Rico, Canada and the Virgin Islands will require additional shipping charges.  You will be notified of these additional costs for your approval, prior to processing your order.  All import fees, taxes, and other charges associated with International orders are the responsibility of the customer.

 

Q. Is the information I send you when placing an order secure?

A. We provide the highest security available through a unique three step security program. All confidential credit card information is encrypted/encoded before it is stored in our database, so only Healthgoods can retrieve this information, customer credit card information is automatically deleted 45 days after placing an order. This allows adequate time to obtain account information for return merchandise credit, but ensure your personal account information is not stored for a long period. We also use industry standard Secure Sockets Layer (SSL) technology with the highest encryption available  for US orders to encrypt (scramble) the confidential information you send to us. Customer information is always protected in a secure directory and is retrieved through a secure connection to our servers. Our advanced security measures ensure that only Healthgoods can access your confidential information and should someone bypass our numerous security measures, all customer confidential information will be useless to the perpetrator. See Security for details.

  

Q. How will my personal and confidential information be used?

A. We are committed to your right to privacy. Your information is used to the extent necessary to process your order and provide customer service. Healthgoods never sells, rents or provides your personal and confidential information to any outside source. See Privacy for details.

 

Q. Do you use cookies?

A. We use a "non-persistent" cookie, meaning that it is never saved to your computer's hard drive but is only cached in the browser's memory for twenty minutes or until the browser is closed.  The session ID is only required to track your order as you shop our online catalog. Our cookie doesn't provide any information on who you are or your email address. Accepting our cookie does not give us access to your computer or your personal information. See Cookies for details.

 

Q. How do I place an order at Healthgoods.com?

A. You can order online or by phone, fax or mail. We utilize a simple shopping system to follow your purchases and submit your final order. See Ordering Information for details.

 

Q. How do I change the default Quantity of "1" for products if I want to purchase more than one?

A. If you wish to order a quantity more than "1", then place your cursor in the quantity box in front of the "1", hold down the left mouse button and drag across to highlight the box. Then type in the quantity you desire. This will delete the "1" and place your typed quantity in its place. Then click on the "Add to Order" button.

 

Q. Do you have a catalog of the products you sell?

A. We do not offer a complete paper catalog of our products. Our online catalog has tremendous environmental and consumer benefits over paper catalogs. Paper catalogs utilize large amounts of energy and resources to manufacture and send to prospective customers, most of which do not make purchases. Our online catalog allows us to provide substantial educational and product information which can be easily changed and updated to give you the latest information and product selection. According to the report by the Center for Energy and Climate Solutions named: The Internet Economy and Global Warming: A Scenario of the Impact of E-Commerce on Energy and the Environment, Internet shopping could avoid some 5% of commercial space by 2007, save 2.7 million tons of paper per year by 2003, prevent the need for more than 31 average power plants, save 67 trillion BTUs worth of natural gas per year and prevent the release of 75 million tons of greenhouse gases into the atmosphere. 

 

Q. Why don't you sell the types of health products that are seen in the TV Infomercials and offered through Multi-Level Marketing (MLM) programs?

A. Healthgoods only sells quality products that provide long lasting benefits. Our products are based on proven technology and not flashy marketing and deceptive information. Many products promoted on infomercials and through MLM are inaccurate in their health claims and have resulted in the federal government taking legal action against false and misleading advertising. See Health Fraud for details.

 

Q. Why don't you offer free shipping on all your products?

A. The cost of shipping a product is always a part of the cost of an order.  Rather than increasing the product cost and offer "Free Shipping", we prefer to price our products as competitive as possible and list our shipping cost separately so you know what your order costs are. Some manufacturers require us to post a "Minimum Advertised Price" (MAP) in which the lowest price a product can be sold is established. In some instances of products that have MAP pricing, we offer free shipping to be competitive and provide value to our customers.

 

Q. Are there any sales taxes on my order?

A. No. Healthgoods is located in "Tax Free" New Hampshire and we are not required to collect sales tax on any order.

 

Q. What are the payment methods you accept?

A. We accept Visa, MasterCard, Discover and American Express credit cards as well as checks and money orders. See Placing an Order for details.

 

Q. How do I adjust my order before submitting it?

A. You can modify and delete items placed in your shopping cart at any time prior to submitting your final order. Click on the "Shopping Cart" tab or the "Order Checkout" tab at the top of each page to go to your shopping cart and modify your order. 

 

Q. How do I know if you received my order?

A. When you purchase items online with a credit card and submit your final order to Healthgoods, an order confirmation is automatically generated and sent to Healthgoods and also to the customer's email address provided in the order form. If you select Mail/Phone/Fax payment, Healthgoods will not receive your order confirmation. When selecting this option during the order process an order summary page is provided to print out. You will need to call, fax or mail in your order with appropriate payment or credit card information. 

 

Q. What if I need more detailed information on a specific product?

A. Please send your requests for product information to techsupport@healthgoods.com and we will research your inquiry and provide the information you require.

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